Limited Warranty
E-Glide ST Ebike
Chance Group, Inc. warrants to original owner of each E-Glide SS electric bike (hereinafter E Bike), when purchased directly from Chance Group, Inc., or an authorized retailer, that the product is complete and that the functional parts will be free of defects for the periods and under the terms indicated below.
THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR,
SHIPPING DAMAGE, UNAUTHORIZED ALTERATIONS, MODIFICATIONS, ACCIDENTAL DAMAGE AND DAMAGE FROM MISUSE OR NEGLECT.
Warranty:
A 12 month period for the SS bike battery from date of purchase by original owner. Warranty is void if the care instructions in the owner’s manual (whether, provided with the sale or posted on the E-Glide website), and any amendments thereto, are not followed.
Return to E-Glide or an E-Glide authorized technical service center will be required for warranty inspection.
A 12 month period from date of delivery to the original owner for all other parts, excluding wear and tear on tires, tubes, brake pads, cables, chain, freewheel, grips, and saddle.
Within the framework of the following conditions:
1.The warranty is made to the original owner only and is non transferrable. Further, a sales receipt must be provided when any warranty claim is made.
2.This warranty exclusively covers systems and components provided by E-Glide.
3.This warranty covers the repair and /or the replacement of E-glide propulsion systems provided that the equipment in question loses it’s functionality within the warranty period and also provided that the claim is not related to any of the cases expressly excluded under this warranty in Section 12.
4.This warranty exclusively covers systems and components provided by E-Glide.
5.This warranty gives you specific legal rights and you may have other rights which vary from state to state.
6.The warranty only covers defective materials and manufacturing defects. It is only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase, the serial number, the dealers name (if applicable). E-Glide reserves the right to reject the coverage of this warranty if the accompanying documentation of E-Glide components is not accurate or complete.
7.In the case of a warranty claim, E-Glide undertakes to either repair the faulty system components and /or to replace such components, at the discretion of E-Glide.
8.The warranty period starts with the date of delivery. Warranty claims must be reported immediately.
9.Like any rechargeable battery, your E-Glide SS E-Bike’s rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. E-Glide warrantys the your battery pack will maintain a 70% or higher capacity for at least 500 charge cycles or one year, whichever comes first.
10.No warranty claims will be honored without limitation to other reasons, in the following instances:
A.External influences, particularly falling rocks, collision, accident and other external events with an immediate external effect due to mechanical powers.
B.Purposeful and/or malevolent acts, theft and robbery as well as natural hazard events and/or acts of mischief.
C.Inappropriate use e.g. the product was exposed to liquids, chemicals or any type and/or extreme temperatures, wetness and humidity and/or if the battery suffers damages due to non-compliance with the special instructions set forth in the chapter “Handling and Charging of the Battery” Inappropriate use includes use of the product for stunts, jumps, and/or riding with more than one person.
D.Overcharging the battery or not adhering to the Battery Care Instructions (whether provided or posted on the E-Glide website), and any amendments thereto
E.If the model, serial number, or product number has been changed, deleted, blurred or removed. The seal and/or the serial number decal on the battery housing has been broken or obviously manipulated.
F.In the case of use of the battery in systems that are not approved for such use with this particular product.
G.In the case of the operation of the E-Glide SS system with batteries other the the batteries designed fo the E-Glide SS system (refer to owner’s manual).
H.If one or more than one E-Glide SS part has been opened, altered, or repainted.
This warranty only covers the above mentioned repair work and/or the replacement of defective or compromised components. It excludes any claims as to the reimbursement of property damages, downtimes, expenses for renting or leasing equipment, travel, expenses, lost profit or any other claims. E-Glide maximum liability in connection with this warranty is limited to the respective acquisition value of the product.
This warranty only covers original E-Glide components. The use of spare parts from unknown sources, for example replacement parts from third parties, is strictly prohibited.
Warranty will be voided on any system on which it will be concluded that there has been any case of modification or tampering with firmware.
This warranty is voided if you sell, gift, or rent this product.
LABOR COST OF REPAIRS:
The remedy under warranty is the replacement of defective components and parts. This warranty does not cover the required labor cost of repairs from non’authorized parties, and E-Glide reserves the right to withhold coverage of labor costs at its sole discretion.
E-Glide IS NOT RESPONSIBLE FOR DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES BASED ON CONTRACT, NEGLIGENCE, OR PRODUCT LIABLILITY IN ALL STATES THAT ALLOW EXCLUSION OF LIMITATION OF DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND THOSE RIGHTS MAY VARY FROM PLACE TO PLACE. THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.