E-Glide Warranty

Like any bike,  your E-Glide E-Bike will require regular service to ensure a safe and enjoyable ride through its lifetime. Whenever possible, we recommend taking your E-Bike to a professional bike shop  for service. Please be sure to review the owner’s manual for detailed safety and service instructions.

Your E-Glide electric bicycle comes with an One Year warranty against manufacturing defects in materials or workmanship on its frame, battery, controller and motor assembly.

This warranty applies only to the original registered owner and is not transferable. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

Terms of the Warranty

  • Frame, Battery, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of  one year from delivery
  • Like any rechargeable battery, your E-Glide SS E-Bike’s rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. E-Glide warrantys the your battery pack will maintain a 70% or higher capacity for at least 500 charge cycles or one year, whichever comes first.

It rarely happens, but  sometimes issues can arise during shipping. If any parts happen to be damaged during shipping, E-Glide will send a replacement part at our expense and will work with you or the bike shop of your choice to fix the issue. If the issue cannot be fixed, E-Glide will exchange the bicycle.

For warranty issues, E-Glide will cover the cost of labor involved handling the warranty service within a 30-day period after delivery. We will work with, and pay directly, your local bike shop of choice.

After the 30-day free repair labor period, the owner will be responsible for labor costs associated with warranty replacements.
For any parts under warranty that will need to be replaced within the 1 year timeframe, E-Glide will cover the cost of freight to the customer.

Limited Remedy: 
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of E-Glide. Unless within the free 30-day repair labor period, the customer is responsible for labor costs associated with warranty replacements.
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It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product.The seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that E-Glide is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

OUR RETURN and REFUND POLICY

E-Glide believes in the quality of our products and wants you to shop with confidence. You may return any item in new and unused condition within 15 days of delivery for a full refund, less shipping charges. We will issue a refund using the original payment method.

To qualify for a refund, your ebike must be in new condition, no signs of damage, scratches, or marks.

Keep the original shipping box and packaging, , the bike must be repacked into the original box if you return it. It is very important that the bike be repacked properly, or damage will result during shipping. If you doubt your ability to repackage the bike properly have this done by a bike shop. Proper packaging is the customers responsibility, as are shipping costs.

Shipping Costs:

E-Glide SS - Free Shipping
E-Glide ST - $175.00


If you have any questions about E-Glide’s return policy, please contact us at 310-396-1453.